From Wordsmith
Chirography (ky-ROG-ruh-fee) noun
Back in the Jurassic era, when there were no laptops and no text-messaging,
people used a little thing called a pen to write on a flat surface known
as paper. Chirography is a word from those times. It means handwriting or
penmanship, also known as calligraphy.
My daughter says, “Why didn’t they just download new fonts to their pens?”
Well, we did once have fountain pens.
I returned today to a huge load of mail waiting to be attended to -here’s one that made my day!!!
hey
i am one of biggest boss in egyptian mafia . i am hacker from egypt , i hacking banks and get information of people .
i can make millions of dollar but need good client and asistant in USA & UK & Canda . we will make many money together by transfer money into his bank account and we will split
money 50/50 but if you don’t accept this so forget about and delete this e-mail if u accept just send me ur info to
contact u
THaNKS
Happy Birthday, Sweetheart 🙂
Aasim was discussing girls with his father on the dinner table today -arguing that one need not have girlfriends
The father comes up with “Abe girls bohut kaam ki cheez hoti hain” leaving him all confused and perplexed.
I am blogging this so that he reads and understands some day 😉
Basic measure of the amount of rationalization offered by the average individual prior to taking a second helping of a particular food.
http://www.dietjokes.co.uk/index.php
Yet another bird which has no business to be in Nagpur. The little tern.
Found around 30 of them at the Telenkhedi (Futala) lake side around 15 days back. As of today only 10 of them sighted -perhaps they are migrating to the coasts.
Water pressure at home has been pretty low and instead of spending nights waking up 10 times to check the pressure for filling drinking water (my eight year old aquaguard was fitted to our corporation tap) I decided to call upon the local Eureka Forbes office for a solution. So, on 24th June I called Eureka Forbes and the Aquaguard team leader Mr. Dinesh Baikar comes and gives me 30 minutes of sales talk on how Aquaguard e boiling plus booster model will solve the problem as it has a motor to pull running water in low pressure and even where there is no running water, a *separate* system can pull water from the bucket. Satisfied with his sales talk, I buy the aquaguard e boiling + booster system.
The aquaguard system arrives on 25th June with a promise that it will be installed the same evening, I gave them complete payment (which included installation) – installation takes place on 26th June and we notice that the manual as well as warranty card is missing from the package. I brought this to the notice of the technician who installed the aquaguard and he says it will be delivered on Monday 27 th June for sure.
On Monday morning we notice that the system is leaking. The candle filter as well as the main filter was leaking heavily. I also noticed that the water was turbid, not crystal clear. Lodged the complaint with Mr. Dinesh Baikar who promises to visit us by afternoon. By evening when he does not turn up, I called again only to hear some flimsy reason. He missed the appointment and did not even care to have the courtesy to inform me. He promises to come the next day (Tuesday, 28th June) at 9 AM sharp. I request him to be on time as I had another appointment at 10 AM. The man does not come until 9.45 and then leaves in 5 minutes saying that he will come back with the technician in the afternoon and solve the problem. At 2 M the technician comes alone and tightens the ceramic filter -says the water will continue to leak as this system is not supposed to be installed on tap. I call up Mr Baikar again, he says he will be there at 3.30 and solve the problem. The man skips the appointment again. At 4, I left for some work with instructions with my office to call on my cell phone if Mr. Baikar comes. Mr. Baikar arrived at 4.30, I got call from my office and I reach my home-office within 10 minutes only to find Mr. Baikar gone leaving a message that he will be back in an hour. Two hours pass by, he does not turn up, when I call on his cell, he very rudely tells me that I should have called him up on his mobile after reaching home as if by giving service he is doing me a favor. It was raining very hard at that time, so he has a reason not to attend the complaint -he does not come.
This morning, 29th June, I again see the aquaguard leaking the water was continuously flowing from an unplugged aquaguard -obviously impure/unfiltered water as there was no electricity going into the system, so I took a movie of aquaguard unplugged, leaking from all over and kept it as a proof.
At 9.30, the man (Mr. Dinesh Baikar) comes and says the installation is fine and that it will leak as this is a pump model. He promises again that the manual and warranty card will be delivered to me by afternoon and that he will visit me again in the afternoon around 1 PM with technician and solve the problem afternoon comes and goes -no sign of any soul from Eureka Forbes.
I call up Mr. Baikar at 2.30 PM -he has switched off his mobile. At 3. PM I call up the Branch Manager Mr. Prashant Parikh, am told that he is busy in taking interviews and that he will call back in 10-15 minutes.
4 PM – nobody from Eureka Forbes comes nor any calls, I am at my wits end!!
In the mean while, I figure from the Eureka Forbes website that this model that I have been sold is supposed to be used “Where there is no running water”.
I realised, I was taken for a ride, was sold a product that does not fit into my need at all!!!
I called up Mr. Baikar again and told him that he misguided me, had he told me the entire functioning and truth about the product, may be I would have still bought it, but it would have saved a lot of frustration and efforts to correct what is not wrong. I also told him that the turbidity of water needs to be cleared and he admits to misguiding me and agrees on putting a new *finer* (his term) candle for removing the turbidity he says he/his technician will be with me in less than 30 minutes.
One and half hour passes by -no trace!!!
At 5 PM In frustration I called up the Corporate Operations office of Eureka Forbes and speak to one Ms. Vandana Chauhan, Manager (operations) who listens to my problem and assures me that the problem will be taken care of.
At 5.30 I follow up with Mr. Baikar about the Manual and Warranty card, the branch manager Mr. Prashant Parikh comes on line and says he will be visiting me in an hour or so and that Ms. Vandana Chauhan spoke to him.
At 6.06 I am waiting for the Branch Manager with following problems
1) No warranty card/Manual
2) Aquaguard still leaks
3)Water is still turbid.
UPDATE: The Branch Manager came at 6.15, along with one of the senior technicians, was patient enough to hear me out, explained to me in details the working and limitations of the product (shut the valve – water wont leak since there is no pressure protection if the water input pressure increases, the water leaks), accepted that the fitting was not proper, got the candle changed to a finer pored (Water is not turbid anymore) and assured me that if the green light is on, the water will be 100% pure. Gave me the manual and warranty card.
With all my grievances attended to, I am much at peace and looking back I realised the problem was not the product but the service. There seem to be no direct communication between the field people and middle management -either because the field people can hide the facts from the manager siting in the office, or because it is dependent on paperwork.
What made me feel reassured was Ms. Vandana Chauhan calling me up from Mumbai, minutes after Mr. Prashant Parikh left. She spoke to me and made sure that my problems were attended to and grievances listened to.
Eureka Forbes is a service oriented company after all, and I am glad for that!
Coracias garrulus (AKA European Roller) – It is large in size with pale blue over the entire head and underparts. The rest of the upperparts are brown, but it shows electric-blue wings in flight. Right now it should be in the foot hills of Himalaya in India. Its migration to Northern India till Rajasthan is recorded.
This fellow had no reason to be at Nagpur and definitely not in a sweltering 47°C summer. But he was there, and we saw him – A juvenile European Roller. He was seen last week by a couple of bird watchers and we spotted him again yesterday at Ambhazari Lake – about two km from our home.
In hope of spotting more birds, in this sweltering heat, we leave for Kanha today for a long weekend.
Sushmita Sen.
She is vibrant and witty. She sings beautifully two songs that I love – Sacrifice (Elton John) and Aaj Jane ki zid na karo (Farida Khanum)
She lives life, makes mistakes, learns from them and moves forward. She comes across as an open and honest person -one who trusts her instincts and is not afraid of taking the road less travelled.
Sushmita Sen is one celebrity I would like to meet and talk to some day!
Aasim returned safe and joyous from his first solo trip, and is right now sleeping like an angel on his bed clutching his fav stuffed toy “The Rock” (“The Rock” is a stuffed frog named so because, in Aasim’s words, “he rocks!”)
He had fun in Delhi, took some pictures (he carried the Nikon 5700), had his first experience of a movie theater by watching “Revenge of the Sith”, enjoyed a picnic at India Gate, Went boating and bullied his uncles and grandparents into letting him watch Dhoom, Cartoon Network and drink lots of Pepsi. He was edgy on Monday due to tiredness and perhaps a mild heat stroke but sleep cured it.
We missed him terribly while he was away but this was a trip that made him more confident and a wee bit more independent. It was necessary for us to know that he is growing into a fine young man already- as parents we tend to protect and at times over protect our children and refusing to let go and let them grow.