it was a regular Monday morning chaos till the time I received a call from Mom saying that Dad has fallen down the stairs and is not responding. Thing went from crazy chaos to urgency suddenly and we rushed, 10kms away, where they live.
As we were driving, Tarique called Dr. Anup Marar, Director, Orange City Hospital and requested him to send an ambulance. The ambulance was already there when we reached my parents place.
We reached and discovered that dad had regained consciousness though he could not recall what led to his fall. He seemed fine but was still taken to the hospital where he was immediately admitted in Critical Care Unit (because he still could not recall a lot of things that led to his fall) The doctors decided to keep him under observation overnight.
While I was there, attending him, I got to see a lot of things, and i was really impressed. This was not the first time that i was dealing with a CCU team, I have had not so good experiences in the past – essentially because the place is always abuzz with activity and CCU staff is always stressed out. However, at Orange City Hospital, i realised that the team at CCU never transferred their stress to the (already stressed) relatives of patients. The entire staff of young Doctors and Nurses was full of energy, positive attitude and was extremely patient with the relatives. My dad was not critical, but i witnessed them being extremely supportive with the patients and relatives of extremely critical patients too. I observed and was also very impressed with the cleanliness and other protocols being kept.
Dad was discharged after almost 30 hours of being there, and i brought him home with relief and assurance that if there is a real emergency, this is one hospital on which I can totally depend.